Return & Refund Policy

At Arman Enterprise, we take pride in delivering quality products. Returns and refunds are only available if there is a genuine issue with the product you received (such as being defective, damaged, or incorrect). We do not accept returns for change of mind or buyer’s remorse.

When a Return or Refund is Possible

• If the product is defective or damaged upon delivery.
• If you receive the wrong item that you did not order.
• If the product is incomplete or missing essential parts.

Conditions

• You must report the issue within 48 hours of receiving the product.
• You must provide proof (photos or videos) of the damage or defect.
• The product must be returned in its original packaging.

Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, a refund or replacement will be arranged within 7 business days.
• Refunds are processed via the original payment method (cash, mobile banking, or card).
• Shipping charges are only refunded if the return is due to our error.

Non-Returnable Items

For hygiene and safety reasons, certain products such as sanitary items or items specifically marked as “non-returnable” cannot be returned.

Contact Us

If you face any product issues, please contact us immediately:

Arman Enterprise
165 Nawabpur, Dhaka
Phone: 017-980-33849
Email: armanenterprise.help@gmail.com